Package Refusal Help: Thinking of refusing a package - Please Contact Us First
If something isn't right with the package / order, we may be able to help you, and it will be faster than the time it takes to process a 'refused package' back into our warehouse.
So please think about your options before refusing a package, that may incur charges.
You Changed Your Mind: Ok, we understand. CONTACT US! We can help you return it through the proper channels. If you refuse a package...you will be responsible for all shipping charges.
Once the collectible is back in our warehouse, we will refund you - less any applicable return shipping charges and non-refundable deposits.
International Customers: If you refuse a package, resulting in the return and/or abandonment of your collectible... you will still be responsible for all VAT Fees, Import fees, Return shipping costs and Abandonment fees.
These fees will be deducted from your refund. If greater than the product(s) price, Silver Fox may bill you for the balance.
Ship Quotes / International Fees: We can provide you with a quote prior to the item shipping. If you are an international customer, we suggest that you also contact your local customs office for a quote on VAT or import fees as well.
Silver Fox Collectibles support is there to help you , but please know, we reserve the right to refuse any future orders for repeat offenders of 'package refusals' especially refusals on international shipments...