Returns & Exchanges

At Silverfox Collectibles we've got your back!

Tell us, what would you like to do?

How are the International Shipping Charges calculated?

EXCHANGE : Contact us ASAP, and we will check if a replacement is available for you. If switching it isn’t possible, we can offer you a credit or a refund, no questions asked.

RETURN: You got it. Once the product is safely back in our Hong Kong warehouse, a refund of the product price will be processed quickly and returned using the same method as you made the payment.

REFUND: Products that arrive with damages or manufacturing defects can be returned for a full refund, which includes all shipping costs.

Once we receive your information, we’ll contact you with the next steps as soon as we can - usually within 3/4 business days.

Keep in mind, all the above options will need to abide by the terms of our 30-day return policy.

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