Returns & Exchanges
At Silverfox Collectibles we've got your back!
Tell us, what would you like to do?
How are the International Shipping Charges calculated?
EXCHANGE : Contact us ASAP, and we will check if a replacement is available for you. If switching it isn’t possible, we can offer you a credit or a refund, no questions asked.
RETURN: You got it. Once the product is safely back in our Hong Kong warehouse, a refund of the product price will be processed quickly and returned using the same method as you made the payment.
REFUND: Products that arrive with damages or manufacturing defects can be returned for a full refund, which includes all shipping costs.
Once we receive your information, we’ll contact you with the next steps as soon as we can - usually within 3/4 business days.
Keep in mind, all the above options will need to abide by the terms of our 30-day return policy.